FAQ

Payment by Invoice

As the congress is now approaching, we would like to inform you that we are no longer able to accept payments by bank transfer. All outstanding payments must be settled by credit card via the registration system to ensure timely processing before the event.

If you have any questions or need assistance with your payment, please don’t hesitate to contact us.

How do I get my Bagde?

We want to let you know that you will receive a welcome email one week before the congress. This email will include all the essential information you need for your participation, including instructions on how to pick up your badge on site, venue details, and other practical tips to help you prepare for the event.

I want to register to the congress as a group

Everyone who needs access to Stockholmsmässan must be registered individually through the official registration system – this applies even if you are an exhibitor and are listed as such.

Unfortunately, it’s not possible to register others using your email address – each person must register with their own details to ensure a valid badge is issued.

How do I add a ticket to attend the Congress Dinner?

The Congress Dinner is currently fully booked, and we are unfortunately not able to offer any additional tickets at this time.

Unfortunately, we do not have an official waiting list for the Congress Dinner. However, we recommend checking back with us closer to the congress, as there is a chance that spots may open up due to cancellations or changes.

How do I get guaranteed a spot for the Welcome Reception?

We’re very excited about the Welcome Reception at Stockholm City Hall on Sunday, 11 May 2025, and we’re glad to hear you’re interested.

Due to limited capacity at the venue, delegates were asked to indicate their interest during registration. Please note that expressing interest does not guarantee a spot. You will receive an email closer to the congress confirming whether you have secured a place at the reception.

I need to cancel my ticket

Unfortunately, the deadline for cancellations and refunds has passed, so we’re no longer able to issue a refund.

However, if you’re unable to attend, you’re welcome to transfer your spot to a colleague. Just let us know their full name, email address, and organization, and we’ll be happy to update the registration. An administrative fee of 500 SEK excl. VAT is charged for the name change.